Shipping & Return
Once your order is shipped, you will receive a confirmation email. If there is something wrong with your order you will be contacted as soon as possible and please contact firstname.lastname@example.org if your order doesn’t reach you after 10 days or if an item is missing.
Shipping costs are added to your order during checkout.
Belgium 6,90€ 'next day' delivery for orders placed before 22h on weekdays
Netherlands 7,90€ 1 to 3days for delivery
France 9€ - 3 to 5 days for delivery
Germany and United Kingdom 9€
Countries outside Europe take to 15 business days and cost 25€
Free Shipping over 125€
If you want your order to be shipped to a country of choice please contact email@example.com for a customized cost of shipment.
Please note that mlvgoods.com can’t predict and is not responsible for duties and taxes that come with international shipping. Customers are responsible for any customs fees, duties, or taxes that may apply upon delivery or that are imposed by the destination country.
Return or exchange the products within 14 days starting from the date of receipt. Please make sure to send the product back in its original condition, packaging and with all labels attached. The product must be unworn and undamaged. If this is not the case, the exchange or return will be refused. For reasons of hygiene accessories can’t be returned. Our gift cards are also not refundable or exchangeable due to their personalized nature. If you are approved for a refund, then your refund will be processed within 14 days using the same payment method you used for your order. To make sure your return package will reach us safely you are advised to use a service that provides you with a tracking number so that the package can be tracked at all times. It is your responsibility the package reaches us safely. Please note that return fees are for the customer and are non-refundable.
Lifestyle, deco, vintage and preowned items : Please read the item description carefully upon placing your order. I do not accommodate returns for these products. Feel free to message your questions before you purchase an item, I'll offer more photos and even videos of how an item fits, moves, and feels when on.
Sales items : no returns or refunds for sale items, all sales are final and I do not offer returns due to fit.
mlvgoods.com is not responsible for items that are lost, stolen or damaged in transit
exchange or return your order to :
MLV GOODS by GINA MLV
All orders are shipped in craft mailers, boxes or re-usable plastic shipping bags and sometimes sealed with paper tape. Please re-use this packaging for returns or recycle your packaging from mlvgoods.com